Shipping Policy
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Order Processing
- Processing Time: Orders are packed and shipped within 1-2 business days (excluding weekends and holidays) after you receive the order confirmation email.
- Shipping Notification: You will receive another email once your order has shipped.
Packaging
- Discreet Packaging: We use small, nondescript boxes with tracking and insurance.
- Signature Requirements: Unless waived by the customer, a signature confirmation is required for orders exceeding $500.
- Note: UPS cannot deliver to PO Boxes.
Domestic Shipping (US)
Delivery Times & Costs
| Shipping Option | Estimated Delivery Time | Price |
| USPS Ground Advantage | 3-5 business days | $5 | Free for orders $35+ |
| USPS Priority Mail | 2-3 business days | $8 |
| USPS Priority Mail Express | 1-2 business days | $30 |
| UPS 2nd Day Air | 2 business days | Calculated rate |
| UPS Next Day Air Saver | 1 business day | Calculated rate |
- Delivery Estimates: 1-5 business days based on location. These are estimates and not guaranteed by the carrier.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once the package is marked delivered by the carrier, but we are committed to assisting you if a case or an investigation is needed.
- Return Shipping Costs: Vary based on return location and order amount due to insurance costs.
International Shipping
General Information
- Delivery Time: 6-28 business days (varies by country and shipping option). These are estimates and not guaranteed by the carrier.
- Duties & Taxes: Your order may be subject to import duties and taxes (including VAT). Valensole Jewelry is not responsible for these charges.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once the package is marked delivered by the carrier, but we are committed to assisting you if a case or an investigation is needed.
Shipping to Canada
| Order amount (in USD) | Price (in USD) |
| $250+ | Free |
| $150-$249.99 | $15 |
| All Other Orders | $25 |
- Return Shipping Costs: Vary based on return location and order amount due to insurance costs.
Shipping to Australia
| Shipping Option | Order amount (in USD) | Price (in USD) |
| Economy International (14-28 business days) |
$250+ | Free |
| Economy International (14-28 business days) |
All other orders | $15 |
| Standard International (6-12 business days) |
All other orders | $25 |
| Express International (1-5 business days) |
All other orders | $40 |
- Final Sale: Orders are final and non-returnable.
Shipping to New Zealand
| Shipping Option | Order amount (in USD) | Price (in USD) |
| Economy International (14-28 business days) |
$250+ | Free |
| Economy International (14-28 business days) |
All other orders | $15 |
| UPS Worldwide (5-10 business days) |
All other orders | $40 |
- Final Sale: Orders are final and non-returnable.
Shipping to UK, France, Germany, Switzerland, Netherlands, Austria, Belgium, and Spain
| Shipping Option | Order amount (in USD) | Price (in USD) |
| Economy International (14-28 business days) |
$250+ | Free |
| Economy International (14-28 business days) |
All other orders | $15 |
| Standard International (6-12 business days) |
All other orders | $25 |
- Final Sale: Orders are final and non-returnable.
All Other International Shipping
- Shipping Option: Various options with tracking and insurance.
- Delivery Time: 6-28 business days.
- Shipping Cost: Live rates based on carrier and destination.
- Final Sale: Orders are final and non-returnable.
Order Tracking
- Tracking Information: You will receive a tracking number via email once your order ships. Please allow up to 48 hours for tracking to become active.
- Delayed Orders: If you have not received your order 7 days past the estimated delivery date, please contact us here with your name and order number for assistance.
Refunds, Returns, and Exchanges
US & Canada
- Return Window: Up to 45 days after delivery.
- Conditions: Item/s must be unused, unworn, and in original packaging with all the contents.
- Process: Please refer to our Return Policy here for detailed instructions.
International Orders
- Non-Returnable: All international orders outside the US and Canada are final sale and cannot be returned.
Contact Us
If you have any questions or need further assistance, please contact us here.