Shipping Policy

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Order Processing

  • Processing Time: Orders are packed and shipped within 1-2 business days (excluding weekends and holidays) after you receive the order confirmation email.
  • Shipping Notification: You will receive another email once your order has shipped.

Packaging

  • Discreet Packaging: We use small, nondescript boxes with tracking and insurance.
  • Signature Requirements: Unless waived by the customer, a signature confirmation is required for orders exceeding $500.
  • Note: UPS cannot deliver to PO Boxes.

Domestic Shipping (US)

Delivery Times & Costs

Shipping Option Estimated Delivery Time Price
USPS Ground Advantage 3-5 business days $5 | Free for orders $35+
USPS Priority Mail 2-3 business days $8
USPS Priority Mail Express 1-2 business days $30
UPS 2nd Day Air 2 business days Calculated rate
UPS Next Day Air Saver 1 business day Calculated rate
  • Delivery Estimates: 1-5 business days based on location. These are estimates and not guaranteed by the carrier.
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages once the package is marked delivered by the carrier, but we are committed to assisting you if a case or an investigation is needed.
  • Return Shipping Costs: Vary based on return location and order amount due to insurance costs.

International Shipping

General Information

  • Delivery Time: 6-28 business days (varies by country and shipping option). These are estimates and not guaranteed by the carrier.
  • Duties & Taxes: Your order may be subject to import duties and taxes (including VAT). Valensole Jewelry is not responsible for these charges.
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages once the package is marked delivered by the carrier, but we are committed to assisting you if a case or an investigation is needed.

Shipping to Canada

Order amount (in USD) Price (in USD)
$250+ Free
$150-$249.99 $15
All Other Orders $25
  • Return Shipping Costs: Vary based on return location and order amount due to insurance costs.

Shipping to Australia

Shipping Option Order amount (in USD) Price (in USD)
Economy International
(14-28 business days)
$250+ Free
Economy International
(14-28 business days)
All other orders $15
Standard International
(6-12 business days)
All other orders $25
Express International
(1-5 business days)
All other orders $40
  • Final Sale: Orders are final and non-returnable.

Shipping to New Zealand

Shipping Option Order amount (in USD) Price (in USD)
Economy International
(14-28 business days)
$250+ Free
Economy International
(14-28 business days)
All other orders $15
UPS Worldwide
(5-10 business days)
All other orders $40
  • Final Sale: Orders are final and non-returnable.

Shipping to UK, France, Germany, Switzerland, Netherlands, Austria, Belgium, and Spain

Shipping Option Order amount (in USD) Price (in USD)
Economy International
(14-28 business days)
$250+ Free
Economy International
(14-28 business days)
All other orders $15
Standard International
(6-12 business days)
All other orders $25
  • Final Sale: Orders are final and non-returnable.

All Other International Shipping

  • Shipping Option: Various options with tracking and insurance.
  • Delivery Time: 6-28 business days.
  • Shipping Cost: Live rates based on carrier and destination.
  • Final Sale: Orders are final and non-returnable.

Order Tracking

  • Tracking Information: You will receive a tracking number via email once your order ships. Please allow up to 48 hours for tracking to become active.
  • Delayed Orders: If you have not received your order 7 days past the estimated delivery date, please contact us here with your name and order number for assistance.

Refunds, Returns, and Exchanges

US & Canada

  • Return Window: Up to 45 days after delivery.
  • Conditions: Item/s must be unused, unworn, and in original packaging with all the contents.
  • Process: Please refer to our Return Policy here for detailed instructions.

International Orders

  • Non-Returnable: All international orders outside the US and Canada are final sale and cannot be returned.

Contact Us

If you have any questions or need further assistance, please contact us here.