FAQ

All of our jewelry is sold as a single piece so you can mix and match! If a pair is needed, please order two.

No problem! This is common so we made an in depth Jewelry Size Guide to help you out :)
Make sure you follow the instructions at the top to ensure everything is at a 1:1 scale!

Also, check out our blog post for helpful size guide!

If you still have further questions, reach out to us on the Contact Us page!

Yes! Because we only offer our jewelry pieces in solid yellow and white gold, they are safe for sensitive skin.

We offer our jewelry pieces in both 14K solid yellow gold and 14K solid white gold. For this reason, you know you will never get any tarnishing as the whole jewelry is solid gold through and through!

Our yellow gold jewelry pieces are polished to reveal a beautiful shine.

Our white gold jewelry pieces are plated with a layer of rhodium/platinum to ensure the jewelry remains a bright white color you expect from white gold jewelry.

Please see our blog post for additional detail regarding the jewelry material.

All of our natural diamonds are SI clarity and GH color, which is near colorless. With the naked eye these diamonds are gorgeous and sparkly!

All of our orders are gift ready with a jewelry box and a jewelry pouch so you or your loved one receives a beautifully presented gift. If you would like to do something particularly special for any of your orders, please Contact Us and we will do our best to accommodate!

There could be! You can reach out to us on the Contact Us page to send an inquiry and we'll try to help you out. You never know, you might be in luck and find what you need that way! :)

Yes! We stand by our jewelry pieces. That's why we will take care of your jewelry if there are any manufacturing defects for 12 months from the purchase date. Contact Us and we will make it right!

Our warranty does not cover lost or stolen items and damages, including but not limited to, general wear and tear, improper usage, cleaning, storage, and modification. Additionally, our warranty only applies to purchases made directly at valensolejewelry.com. Proof of purchase is required for warranty claims.

Solid gold and natural diamonds are one of the easiest materials to care for with minimal effort. So, just follow these instructions when you feel your jewelry is losing its sparkle!

1. Dilute a small amount of mild liquid dish soap in warm water
2. Give your jewelry a nice soak for at least five minutes to loosen any buildup
3. Scrub gently with a soft bristled brush
4. Rinse well, pat dry gently, and let your jewelry air dry on a soft surface like a towel
5. If storing after cleaning, make sure the jewelry is completely dry before storing

We accept all major credit and/or debit cards, such as Visa, MasterCard, American Express, and Discover. We also accept other types of payments like PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through a 100% secure server and your personal information is protected with the highest level of care and protection.

All orders are shipped from Los Angeles, California, within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping estimates throughout the US are approximately 1-5 business days depending on the shipping option. However, delivery times are estimates and and cannot be guaranteed by USPS. If the order is urgent or an expedited form of shipping is required, please select Priority Mail (2-3 days on average) or Priority Mail Express (1-2 days on average) options at checkout.

For all international orders, including Canada, all orders are estimated to arrive within 7-28 business days depending on the shipping option, but delays have been common due to the ongoing global supply chain issues.

Please refer to our Shipping Policy for additional details.

We want you to love your jewelry! You have 45 days to request a return once you receive your order.

To be eligible for a return and a refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging including any gifts with purchase.

All international orders outside the United States and Canada are final sale and non-returnable.

Please refer to our Returns & Exchanges page for details.

If you have placed an order but have not received an order confirmation, please Contact Us so we can look into the issue. Please check the spam / promotions folder as it may have been automatically filtered upon receipt.

If you have received the order confirmation, once the order has been fulfilled and shipped you will receive a notification with a tracking number. This tracking number can then be used to follow your package's journey.