I ordered two 14K white gold butterfly earrings with 5 mm posts and a snake earring with a 6.5 mm post. I had to pay an unexpected $87 CAD in customs and import fees. My order showed free shipping and $0 in taxes at checkout, and I wasn’t expecting such a large additional charge.
I like the jewelry designs, but I’m disappointed with this experience, especially considering how much I paid.
Thank you for your feedback, Yevheniia. We’re glad to hear that you liked the jewelry designs, and we’re sorry the additional customs charge took away from your experience.
International orders can sometimes be subject to customs duties, taxes, or import fees when they arrive in the destination country. These charges are assessed locally and are separate from the shipping cost, which is why they are not included in our free shipping offer. We do note this in our international shipping policy, although we understand that the amount can still come as an unwelcome surprise.
We truly appreciate your order and your feedback.
The item was great, but they charge a lot for shipping and took a month to get here. other items purchased from same country got here in a week.
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19G Nabi Butterfly Solid Gold Flat Back Stud













